Mact
maintenACT is an application that manages the ordinary and extraordinary maintenance process, technical assistance, machines or systems support carried away "onsite", in other words to the customer's headquarters or to the plant location. It has been designed for companies operating in the area.
Who is it for?
maintenACT uses technology as a tool to support the collaboration of the various actors in the maintenance process, whether they are customers, plant operators, off-site internal or external service technicians, on-site call center operators, service managers.
maintenACT manages processes in an active way. In fact, thanks to a notifications system by e-mail and/or SMS, users
don’t always have to be connected to the application.
The product can be used by any company of any size, in order to better organize
your maintenance processes.
In addition to the highly parametric process’ total coverage and low start-up costs, maintenACT leverages active collaboration technology:
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It manages the end-to-end service and the maintenance process, allowing issues to be identified as they occur.
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It allows the involved actors' collaboration, including the machines subject to maintenance which, if equipped with local intelligence, allows remote assistance and remote control.
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It is active because it notifies actors that some interesting event has occurred even when they are not connected to the application, enabling 24/7 operation.
maintenACT satisfies the Call Center’s technical assistance needs in a complete way. It manages the front-office process (contact with the customer also by off-site actors such as technicians), as well as ordinary and preventive maintenance. It also allows integration with the pre-existing company management system for the administrative/civil/fiscal management aspects and it interfaces with remote assistance and remote control systems.
Thanks to the Advanced Electronic Signature module to collect the customer’s biometric signature on the pdf intervention report on tablets and smartphones, the last obstacle to complete paper elimination on the entire intervention management process is overcome. In this way, it has been introduced a considerable simplification and streamlining of activities for the technician, for the back office and for the service user.
If the machines are set up, they also become process actors thanks to the remote assistance functions and remote control, signaling their status and the intervention needs directly to the assistance service, without human operators' intervention.
maintenACT is an application designed to work in Internet and to support maintenance activities and assistance of tangible assets owned by the company or the final customer. Its interface allows you to:
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To integrate the activities to be carried out with the management of spare materials, consumables or necessary tools.
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To coordinate articulated or very simple structures of technicians.
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To notify the involved actors (customer, technician, technician manager, call center operator) of the progress status process and any critical issues on the agreed service levels.
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To manage individual technicians' agendas thanks to a calendar
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Enable technicians to receive and to send relevant off-site information in real time (technical documents, estimates, final balances, need for further interventions).
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To assign requests to technicians in a manually or fully automatically way.
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To operate through multiple channels and tools (tablet, smartphone, PC/WEB).
Commercial information
The maintenACT product is supplied under license, with costs commensurate with the number of nominal users managed by the system. From a functional point of view, the following modules are available:
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Basic module: it is the fundamental module of the System. It includes all the main functions necessary for the Assistance Service’s activities management, such as:
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Help Desk (Call Center) and ticketing;
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customers, machines, systems and technicians registries;
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acceptance, diagnosis and assignment of interventions;
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final balance of materials, times and business travel;
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interventions valorisation;
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spare parts management;
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price lists;
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offers;
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contracts;
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technicians' calendar and external CATs;
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notifications, escalations and reminders;
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scheduled and on-call maintenance.
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SPD form: it allows the parametric definition and formalization of the various service processes WorkFlow.
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mACT Mobile: it allows mobile technicians to interact with the system using tablets and smartphones. Apps available for Android and iOS.
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mACT SIGN: it allows the final customer’s signature to be collected directly on the intervention report image presented on tablet/smartphone. By using specific collection procedures and methods, the collected signature gains Advanced Electronic Signature value, which replaces the paper signature in compliance with law.
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mACT Attachments: it makes it possible to manage large quantities of all types and sizes attachments, thanks to the use of a dedicated ECM environment fully integrated with management functions.
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mACT KBase: it allows free text search of the information entered in the system.
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mACT IOT: it provides the interface and protocols (optional) in order to communicate with remote control systems. It allows the acquisition, cataloging and logging of all remote events, and the generation of intervention requests directly from the remote controlled systems.